How to Handle After-Hours Calls in Your Medical Spa

It's 7:30 PM. A potential patient just saw your Instagram ad and wants to book a consultation. They call your office—and reach voicemail. The next morning, they've already booked with your competitor.

This scenario plays out thousands of times daily at medical spas across the country. The data is clear: 40-65% of patient calls happen outside business hours, and most of these callers are ready to book.

The After-Hours Revenue Leak

Consider these statistics:

• 65% of callers won't leave a voicemail
• 78% of consumers book with the first provider who answers
• The average medical spa loses $5,000-$10,000 monthly in after-hours bookings

When do your potential patients call? Research shows peak inquiry times are:

• Lunch hours: 12 PM - 2 PM (often missed by busy staff)
• Evening: 6 PM - 9 PM (your office is closed)
• Weekends: Saturday mornings are especially active

Traditional Solutions (And Why They Fall Short)

Option 1: Extended Hours

Keeping staff until 8 PM adds overtime costs and leads to burnout. You still miss late-night and weekend callers.

Cost: $500-$1,000/week in overtime

Option 2: Answering Services

Human answering services can take messages, but most can't access your calendar or book appointments. Patients still have to wait for a callback.

Cost: $200-$500/month, but no bookings captured

Option 3: Online Booking Only

Online booking helps, but many patients prefer to call—especially for consultations. Phone converts 3x better than web forms.

Limitation: Misses callers entirely

The AI Receptionist Solution

AI receptionists like Eva AI provide true 24/7 coverage with the ability to:

• Answer calls immediately, any time of day
• Access your real-time calendar availability
• Book appointments directly (no callback needed)
• Answer common questions about services and pricing
• Send confirmation texts and emails
• Handle multiple calls simultaneously

Implementing After-Hours AI

Setting up AI coverage is straightforward:

1. Define your hours: When should AI take over? Common setups: after 6 PM, weekends, holidays
2. Connect your calendar: AI needs real-time access to book accurately
3. Set service parameters: Which services can AI book? What's the consultation process?
4. Configure escalation: When should AI transfer to a human or take a message?
5. Test thoroughly: Call your own number after hours to verify the experience

Real Results from Medical Spas

Practices using AI after-hours coverage report:

• 35-50% increase in after-hours bookings
• Zero missed calls during off-hours
• Higher show rates (immediate booking = higher commitment)
• Improved patient satisfaction (no waiting for callbacks)

The Hybrid Approach

Many practices use AI strategically:

• Primary coverage: Human staff during peak hours (9 AM - 5 PM)
• AI coverage: After hours, weekends, holidays
• Overflow support: AI handles calls when all lines are busy

This hybrid model maximizes both the personal touch and 24/7 availability.

Getting Started

Don't let another evening pass with missed opportunities. Calculate how much revenue you're losing: (average treatment value) × (estimated missed after-hours calls per month).

For most practices, the number is eye-opening—and far exceeds the cost of AI coverage.